Our Return Policy
At Alvara Living, we want customers to feel confident when purchasing from our collection of home décor products. If you are not satisfied with an eligible purchase, you may request a return in accordance with the terms outlined below.
Return eligibility may depend on the product, condition of the item, and time since delivery. We recommend contacting us before sending any item back so that we can provide the appropriate return instructions.
Return Eligibility
To be eligible for a return, items should generally be unused, undamaged, and in their original condition and packaging. Products that have been used, altered, damaged after delivery, or returned without the required information may not qualify for a refund.
Certain products may be excluded from returns where applicable due to their nature, condition, or other specific product terms. Any applicable return restrictions will be communicated through the relevant product or order information.
Return Requests
Customers should contact Alvara Living as soon as possible if they would like to request a return. Please include your order number, name, email address, and a brief description of the reason for the return.
Our team will review the request and provide return instructions when the order is eligible.
Please do not send products to our business address as a return unless our team has specifically instructed you to do so.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly after delivery. We may request photographs or other information to help us review the issue.
After reviewing the situation, we may provide an appropriate resolution, which may include a replacement, refund, or other available option depending on the circumstances and product availability.
Refunds
Once an approved return is received and reviewed, we will determine whether the item qualifies for a refund.
Approved refunds are generally issued to the original payment method used for the purchase. The time required for a refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
A refund may be adjusted where applicable for charges that are not refundable under the terms of the original transaction.
Return Shipping
Unless an item is received damaged, defective, incorrect, or otherwise covered by an approved return arrangement, the customer may be responsible for return shipping costs.
Return shipping requirements will be communicated when the return request is reviewed. Customers should use a suitable shipping method and retain tracking information when returning an item.
Exchanges
Product exchanges may be available in certain circumstances and are subject to product availability. If the requested replacement is unavailable, an eligible refund or alternative resolution may be offered.
Customers should contact us before returning an item if they would prefer an exchange.
Wholesale Orders
Wholesale and business orders may have different return requirements based on order quantities, product type, fulfillment status, and applicable purchasing terms.
Wholesale customers should contact Alvara Living directly regarding returns, damaged shipments, incorrect products, or other order concerns. Each request will be reviewed based on the applicable order circumstances.
Contact Us
For return, refund, exchange, or damaged-order assistance, please contact us:
Alvara Living
LHD ADVERTISING & MARKETING INC
2029 Verdugo Blvd Ste 287
Montrose, CA 91020
United States
Email: info@alvaraliving.com
Phone: +1 (424) 340-4161
We recommend contacting our team before returning any product so we can confirm eligibility and provide the appropriate instructions.